Frequently Asked Questions

1. Q: How can I order

A: Using our web platform, you can quickly place an order. You may add a product to your cart, login, and complete the purchase procedure once you’ve found what you’re looking for. You will get an order summary via email once your order is complete. A summary of your order will be saved in your account as well.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

2. Q: Why should I buy online?

A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past..

3. Q: What information should I input when ordering?

A: Our online buying system will prompt you to provide all of the necessary information. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

4. Q: What payment methods can I use?

A: To pay for things purchased on the site, you may use all major credit cards, debit cards, crypto currency, and mobile money.

5. Q: Is VAT charged?

A: If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.

6. Q: Can I use pro-forma invoice?

A: Yes, you can use pro-forma invoice. Please contact you want to use pro-forma invoice.

7. Q: What should I do if the payment is not accepted?

A: Please try again in a few moments. If your payment is still not accepted, please check the balance on your account. If everything appears to be in order, but you are still unable to complete the payment, please email to alert us of the issue. We may manually control the order.

8. Q: How can I change delivery address?

A: Log in to your account and navigate to the profile interface. You may change all of your contact information over there.

9. Q: What are the delivery charges?

A: The cost of delivery is determined on the nature of the package. If the items in your purchase require special handling (for example, dry ice), an additional cost will be charged to the shipping expenses. Before making a purchase, you may view the shipping costs during the checkout process.

10. Q: What are the terms and conditions?

A: You can see the terms and conditions here

11.Q: How can I get offer of bulk amounts?

A: When you are signed in and add things to your shopping cart, you may use the shopping cart to send us an offer request. Simply enter the goods and quantities you’re interested in and click “offer request.” We will give you a proposal. Please keep in mind that this tool should only be used for bulk pricing inquiries.

12. Q: Can I pay with invoice?

A: If you have already established customer relationship with makolastores, you will be granted ability to pay using invoice. If you have ordered several times from makolastores but you don’t see the invoice as a paying option on the checkout, please and we will check why the invoice is not activated on your account.

13. Q: Can I cancel my order?

A: Please notify us as soon as possible if you wish to cancel your order. If your order has already been processed, you must contact us and return the product. Please send an email to

14. Q: Do I have to order online?

A: You may also send an email to with your purchase. You may also place an order by calling. In most cases, ordering online is better since it saves time, facilitates payment, and allows you to view all purchase details at any time. You may also utilize the “reorder” tool if you wish to repeat the same order later.

15. Q: Do you have the product in stock?

A: The products sold on the site are provided by the various vendors that sell on the site; vendors will notify you of out-of-stock products beneath their products.

16. Q: How to contact customer service?

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact 
On pricing and shipping related issues you can contact customer support at or call +233-24-365-9493

17. Q: Can I return a product?

A: If you want to return a product, please contact
Where are your packages shipped from?
Our goods are shipped from various corners of the globe.

Your account

18. Q: How do create an account?

A: Click “register” on this page, then fill in all of the required information and click “register.” Your account will be verified when you complete the form, and you will be notified. 

19. Q: How can I retrieve my password?

A: You can retrieve your password by clicking “forgot your password?”. Instruction on password retrieval will be send to your email.

20. Q: How do I change my personal details or email address?

A: You can easily change all your information on your account.  Go to login page ( and log in, then click “my account” and “edit”. Here you can change all your contact information.

21. Q: Security

A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.


22. Q: Can I track my order?

A: When the parcel has been sent, we will provide you the tracking code of the shipment.

23. Q: Shipping time?

A: Shipping time will be confirmed on the order confirmation document.

24. Q: Shipping cost?

A: The cost of shipping is determined on the nature of the package and your location. If the items in your purchase require special handling (for example, dry ice), an additional cost will be charged to the shipping expenses. Before making a purchase, you may view the shipping costs during the checkout process.

25. Q: Changing the shipping address?

A: You can easily change your shipping address on your account. You just need to login, enter your dashboard and click “addresses” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

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